Bryj - Campaigns not being sent – Incident details

All systems operational

Campaigns not being sent

Resolved
Major outage
Started over 5 years agoLasted 3 hours 25 minutes

Affected

Campaign Delivery

Major outage from 4:26 PM to 7:51 PM

One-Time Campaigns

Major outage from 4:26 PM to 7:51 PM

Recurring Campaigns

Major outage from 4:26 PM to 7:51 PM

Local Trigger Campaigns

Major outage from 4:26 PM to 7:51 PM

API Trigger Campaigns

Major outage from 4:26 PM to 7:51 PM

Updates
  • Resolved
    UTC
    Resolved

    Situation stable.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    Cause of latency identified. Mitigation in progress.

  • Investigating
    UTC
    Investigating

    We have received multiple reports about campaigns not being sent successfully. We have noticed a large amount of latency on the processing of these campaigns and we are currently investigating the cause.