Problem with device info ingestion

Resolved

Operational

Started almost 5 years agoSeptember 10, 2021Lasted 7 daysSeptember 10, 202110:00 AMSeptember 17, 20217:20 AMUTC

Updates

Resolved
September 17, 2021 at 7:20 AMUTC
Resolved
September 17, 2021 at 7:20 AMUTC
We just resolved the issue!
Monitoring
September 17, 2021 at 7:16 AMUTC
Monitoring
September 17, 2021 at 7:16 AMUTC
The lag on device updates has been absorbed.
Identified
September 15, 2021 at 1:37 PMUTC
Identified
September 15, 2021 at 1:37 PMUTC
We have identified and fixed the issue. We are currently catching up with the ingestion lag.
Investigating
September 10, 2021 at 10:00 AMUTC
Investigating
September 10, 2021 at 10:00 AMUTC
We are experiencing a problem with device info processing. As result new devices and updates of old devices are not displayed on the platform. No data is lost however.

We are currently investigating the issue.

Bryj - Problem with device info ingestion – Incident details