Campaigns not being sent

Resolved

Major outage

Started almost 3 years ago Lasted about 3 hours

Affected

Delivery

Scheduled Campaigns

Transactional Campaigns

Contextual Campaigns

Dynamic Campaigns

Updates

Resolved
July 01, 2021 at 7:51 PM
Resolved
July 01, 2021 at 7:51 PM
Situation stable.
Monitoring
July 01, 2021 at 5:45 PM
Monitoring
July 01, 2021 at 5:45 PM
We implemented a fix and currently monitoring the result.
Identified
July 01, 2021 at 5:06 PM
Identified
July 01, 2021 at 5:06 PM
Cause of latency identified. Mitigation in progress.
Investigating
July 01, 2021 at 4:26 PM
Investigating
July 01, 2021 at 4:26 PM
We have received multiple reports about campaigns not being sent successfully. We have noticed a large amount of latency on the processing of these campaigns and we are currently investigating the cause.