Bryj - Notice history

All systems operational

Bryj Platform - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021
Operational

One-Time Campaigns - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Recurring Campaigns - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Local Trigger Campaigns - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

API Trigger Campaigns - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021
Operational

Dashboards - Operational

99% - uptime
Jul 2021 · 97.53%Aug · 98.69%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Automated Data Exporter - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Integrations - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Salesforce Marketing Cloud Connector - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Notice history

Sep 2021

Migrate SSO servers
  • Completed
    September 30, 2021 at 5:00 AM
    Completed
    September 30, 2021 at 5:00 AM

    Maintenance has completed successfully.

  • In progress
    September 30, 2021 at 5:00 AM
    In progress
    September 30, 2021 at 5:00 AM

    Maintenance is now in progress.

  • Planned
    September 30, 2021 at 5:00 AM
    Planned
    September 30, 2021 at 5:00 AM

    We're migrating our SSO servers to improve the overall performance.

Campaigns are not being delievered
  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are experiencing an error while sending Push messages. We are working on the issue and have a fix on the way.

Problem with device info ingestion
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    The lag on device updates has been absorbed.

  • Identified
    Identified

    We have identified and fixed the issue. We are currently catching up with the ingestion lag.

  • Investigating
    Investigating

    We are experiencing a problem with device info processing. As result new devices and updates of old devices are not displayed on the platform. No data is lost however.

    We are currently investigating the issue.

Scheduled Campaigns Delays
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We currently don't have any delays and are monitoring the situation.

  • Investigating
    Investigating

    We received an increased number of Scheduled Campaigns and we are taking more time to process them.

Aug 2021

No notices reported this month

Jul 2021

Problem with opt-in analytics
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    There seems to be a problem with the calculation of opt-in analytics on our Dashboard. We are currently investigating this incident.

Data Processing Delays
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Slowdown of data ingestion
  • Resolved
    Resolved

    Ingestion lag has been resolved over the weekend.

  • Identified
    Identified

    We are having some troubles processing device data fast enough, this causes a delay in device and tokens updates.

    We are continuing to work on a fix for this incident.

Campaigns not being sent
  • Resolved
    Resolved

    Situation stable.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Cause of latency identified. Mitigation in progress.

  • Investigating
    Investigating

    We have received multiple reports about campaigns not being sent successfully. We have noticed a large amount of latency on the processing of these campaigns and we are currently investigating the cause.

Jul 2021 to Sep 2021

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